Retention & Loyalty

Acquisition builds the base; retention builds the business. We help you build a defensive moat around your business by designing sticky, habit-forming product experiences and loyalty ecosystems. We deepen user engagement, reduce churn, and turn casual users into long-term advocates.

How it works

Analyse

We conduct a deep dive into your retention data to identify churn triggers and at-risk user segments.

Map

We map the customer lifecycle to identify the "moments of truth" where loyalty is won or lost.

Design

We craft sticky features and habit loops that encourage frequent, meaningful interaction with your product.

Personalise

We implement data-driven personalisation to ensure every user feels understood and valued.

Reward

We design loyalty mechanics and reward structures that incentivise desired behaviours and deepen emotional connection.

Optimise

We establish continuous feedback loops to monitor engagement health and proactively address churn risks.

The compounding value of loyalty.

We shift the focus from "buying users" to "keeping users." By improving retention, we drive the most profitable form of growth.

Increase LTV

Extend the average customer lifecycle and increase revenue per user.

Reduce Churn

Identify and fix the root causes of user drop-off to protect your recurring revenue.

Drive Advocacy

Turn happy customers into a referral engine, lowering your overall Cost Per Acquisition (CPA).

Stabilise Revenue

Build a predictable, recurring revenue stream based on a loyal, engaged user base.

Results that speak for themselves.

98%

Increase in Conversion

By reimagining the FastTrack installation journey, we streamlined the path to purchase, unlocking £600k in new revenue.

20%

Increase in Conversion

Through a complete UX-led redesign, we simplified the booking flow to drive direct sales and reduce third-party reliance.

1.2

Million Content Views

We launched 'UP', a digital learning platform that garnered 10,000 downloads in just two weeks, transforming parent engagement.

Ready to build lasting loyalty? Turn churn into retention. Start building relationships that last.