Webinar
Beyond Points
February 19, 2025
Zoom
Registration closed
SESSION OVERVIEW
Loyalty programmes are no longer just a “nice to have”, they’re essential drivers of retention, engagement, and long-term growth.
Whether you’re a B2B or B2C brand, the future of loyalty is rapidly evolving, and the brands that innovate now will be the ones that win tomorrow. Join us for Beyond Points: Transforming Loyalty Through Innovation, a deep dive into the trends reshaping customer loyalty. We’ll explore how leading organisations are moving beyond traditional earn-and-burn mechanics to build richer, more personalised, and more impactful loyalty ecosystems. From hyper-personalisation to social value, this session will equip you with the insights and frameworks you need to redesign loyalty for a new era, turning your programme into not just a retention engine, but a powerful acquisition tool.
Meet our speakers
Karl Randay
Experience Director, 383
Karl is an experienced design leader and specialist in human centred design, with a passion for creating impactful digital experiences. With a diverse background spanning Fintech to Hospitality, Karl has a strong track record in building and leading design teams, driving product innovation and optimising user experiences. He has worked with a range of clients from VW and LVMH to The Royal Mint and continues to deliver digital strategies that champion the chaos of human behaviour.
Resources
We've worked with partners from all sorts of sectors and industries
to define their digital strategy and build powerful products.
There's four in particular where we've got a lot of experience, knowledge and expertise:
